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LATIHAN1/5
No. 1

Anda bekerja di departemen pemasaran dan sedang menganalisis survei kepuasan pelanggan: "Customer Satisfaction Survey Summary - Q3 2023 Overall Satisfaction: 85% 'Satisfied' or 'Very Satisfied' Key Strengths:
  • Product Quality: 92% positive feedback
  • Delivery Speed: 88% positive feedback
Areas for Improvement:
  • Customer Support Responsiveness: 65% positive feedback (down from 78% in Q2)
  • Website User Experience: 70% positive feedback (unchanged)
Top Comment: 'It takes too long to get a reply from customer service.'" Berdasarkan ringkasan survei, area mana yang memerlukan perhatian paling mendesak dari manajemen dan mengapa?