No. 1
Anda bekerja di departemen pemasaran dan sedang menganalisis survei kepuasan pelanggan:
"Customer Satisfaction Survey Summary - Q3 2023
Overall Satisfaction: 85% 'Satisfied' or 'Very Satisfied'
Key Strengths:
- Product Quality: 92% positive feedback
- Delivery Speed: 88% positive feedback
Areas for Improvement:
- Customer Support Responsiveness: 65% positive feedback (down from 78% in Q2)
- Website User Experience: 70% positive feedback (unchanged)
Top Comment: 'It takes too long to get a reply from customer service.'"
Berdasarkan ringkasan survei, area mana yang memerlukan perhatian paling mendesak dari manajemen dan mengapa?
- Product Quality: 92% positive feedback
- Delivery Speed: 88% positive feedback
- Customer Support Responsiveness: 65% positive feedback (down from 78% in Q2)
- Website User Experience: 70% positive feedback (unchanged)