Bab 2: Taking Phone Messages
LATIHAN
• 1/5
No. 1
Lapor
Which of the following statements about taking phone messages is TRUE?
A
It is not necessary to be polite when taking phone messages.
B
Taking phone messages is only necessary when the person being called is available.
C
The purpose of taking phone messages is to avoid speaking to the caller.
D
Taking phone messages is an important part of providing good customer service.
E
Phone messages should never include the caller's phone number.
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