A company is looking to improve its customer service. They decide to provide training to their customer service representatives. What is the likely outcome of this decision?

Customer service representatives will be more confident and effective

The school administration has decided to introduce a new extracurricular activity, a debate club, to enhance students' public speaking skills. The club will be led by an experienced teacher and will meet weekly. What is the primary benefit of the debate club for students?

Enhanced public speaking skills

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